Question 1

What is OmegaBlack?

Accepted Answer

OmegaBlack is a managed threat intelligence platform that provides proactive risk insights by monitoring the dark web, threat actor forums, and underground marketplaces. We help organizations identify and mitigate threats before they impact their business.

Question 2

How does OmegaBlack differ from other threat intelligence providers?

Accepted Answer

Unlike automated-only solutions, OmegaBlack combines advanced technology with expert human analysts. Our team provides contextual intelligence tailored to your specific environment, technology stack, and threat landscape. We focus on actionable insights rather than raw data dumps.

Question 3

What industries do you serve?

Accepted Answer

We serve enterprises across all industries, with particular expertise in financial services, healthcare, technology, retail, manufacturing, and government sectors. Our platform is designed to adapt to the unique threat landscapes of each industry.

Question 4

What sources does OmegaBlack monitor?

Accepted Answer

We monitor over 2.4 million sources including dark web forums, ransomware leak sites, paste sites, Telegram channels, Discord servers, underground marketplaces, and more. Our collection infrastructure is constantly expanding to cover emerging threat actor hangouts.

Question 5

How quickly will I be alerted to threats?

Accepted Answer

Critical threats are escalated within 15 minutes of detection. Our 24/7 analyst team triages all alerts to ensure you receive only relevant, actionable intelligence with minimal noise. Standard alerts are delivered within our SLA timeframes based on severity.

Question 6

What integrations do you support?

Accepted Answer

We integrate with major SIEM platforms (Splunk, Microsoft Sentinel, QRadar), SOAR tools (Palo Alto XSOAR, Splunk SOAR), ticketing systems (ServiceNow, Jira), and communication platforms (Slack, Microsoft Teams). We also provide REST APIs and webhooks for custom integrations.

Question 7

Can I customize the types of alerts I receive?

Accepted Answer

Yes, our platform allows you to configure alert rules based on your priorities. You can set up custom keywords, monitor specific threat actors, track mentions of your assets, and define escalation workflows that match your incident response processes.

Question 8

What security certifications do you have?

Accepted Answer

OmegaBlack maintains SOC 2 Type II certification, ISO 27001 compliance, and is GDPR and HIPAA ready. We undergo annual third-party security audits and regular penetration testing. All security documentation is available upon request.

Question 9

How do you protect my data?

Accepted Answer

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We operate from SOC 2 certified data centers with multi-region redundancy. Access is strictly controlled through role-based permissions, and all actions are logged for audit purposes.

Question 10

Where is my data stored?

Accepted Answer

We offer data residency options in the United States, European Union, and other regions to meet your compliance requirements. Enterprise customers can specify their preferred data center locations.

Question 11

How is OmegaBlack priced?

Accepted Answer

Pricing is based on your organization's size, monitoring requirements, and service level needs. We offer flexible packages from essential monitoring to fully managed threat intelligence services. Contact our sales team for a customized quote.

Question 12

Do you offer a free trial?

Accepted Answer

Yes, we offer a proof-of-value engagement where we demonstrate our platform's capabilities with your actual asset data. This allows you to see real results before committing. Contact us to schedule your trial.

Question 13

What support options are available?

Accepted Answer

All customers receive 24/7 email support and access to our knowledge base. Professional and Enterprise tiers include dedicated customer success managers, priority support with guaranteed response times, and quarterly business reviews.

Question 14

How long does implementation take?

Accepted Answer

Basic implementation can be completed in 24-48 hours. Full enterprise deployments with custom integrations and workflows typically take 1-2 weeks. Our customer success team guides you through every step of the process.

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